Support

Support reaches a person who worked on the product. There is no ticket queue and
no outsourced first line.

Get in touch

We aim to reply within two business days. If something
is broken and stopping you using a product you paid for, say so in the subject line and it goes
to the front.

What helps us help you

• Which product, and the version number — usually under Settings or Help inside the app
• Your device and operating system version
• What you expected to happen, and what happened instead
• A screenshot, if the problem is something you can see

You do not need an account or a license key to get support.

Purchases, restoring and refunds

Restoring a purchase

Purchases are tied to your Apple Account, not to us. Reinstalling an app and
signing in with the same Apple Account restores what you bought, including on a new device. There
is no key to lose.

Refunds

Apple processes all refunds for purchases made through the App Store, not us. You
can request one at reportaproblem.apple.com.
We cannot issue or deny a refund on Apple’s behalf — but if the reason is something
wrong with our software, we would like to know regardless.

Billing questions

Subscription renewals, payment methods and billing history are managed in your
Apple Account settings. We have no access to your payment details at any point.

Reporting a security issue

If you believe you have found a security or privacy vulnerability in one of our
products, email support@nometechnologies.com
with the details and how to reproduce it. We will confirm receipt, keep you updated while we
investigate, and credit you if you would like to be credited.

Documentation

Company details

Nome Technologies LLC
1500 N Grant St, Ste N
Denver, CO 80203-1859
United States
Telephone: +1 720-383-9360
Email: support@nometechnologies.com
Colorado limited liability company, registration number 20268246476